Learn how ClockworX prices bookkeeping for New Zealand businesses, what your monthly fee covers, and how to get a tailored quote. These FAQs also explain how you can adjust your service and what to expect from your agreement.
Pricing & Engagement
How do you measure success?
ClockworX measures success through accuracy, timeliness, and client satisfaction. We track data integrity, debtor collection speed, and reporting performance, ensuring your accounts are always reliable and up to date.
Do you provide KPIs or SLAs?
Yes. ClockworX commits to clear KPIs for accuracy, timeliness, and responsiveness. Our ISO-certified quality systems ensure consistent month-end reporting and continual improvement.
How often do I get reports?
ClockworX delivers detailed monthly reports by default, with options for weekly or quarterly updates to match your business rhythm. Reports include performance summaries, debtor trends, and key financial insights.
What happens if something goes wrong?
If something isn’t right, ClockworX acts fast. Issues are escalated internally to our NZ-based Client Management Team, who manage resolution from start to finish. We keep you informed at every step, ensure the root cause is fixed, and follow up to confirm satisfaction. Local expertise means responsive, professional support that understands your business environment.
