Frequently Asked Questions

ClockworX bookkeeping services are priced based on your required scope of services (such as accounts receivable, accounts payable, payroll, GST, and debtor management etc) and transaction volume. With ClockworX, you are never pushed into a one-size-fits-all package, every quote is tailored to your business needs.

Every business has unique bookkeeping requirements, so we don’t offer set packages. ClockworX provides custom pricing, specifically quoted to match your workflow, systems, and support needs. This ensures you only pay for what you really need.

No. ClockworX operates with full pricing transparency. Our fixed monthly fees ensure you know exactly what to expect each month, no surprises. If additional work is required, we’ll always discuss this with you first so you stay in control.

Getting a quote from ClockworX is quick and straightforward. We can provide a ballpark estimate during a short discovery call based on your business size and required services. For a detailed, accurate quotation, we securely review your Xero file to understand your transaction volume and service scope. This approach ensures fair, data-based pricing without guesswork or hidden extras.

We ask for temporary Advisor Access to your Xero account to review your bookkeeping activity and provide a tailored quote. This access is temporary, strictly confidential, and used only for scoping. To protect your business, ClockworX provides a signed Non-Disclosure Agreement (NDA) before any access is granted, or we can sign your firm’s own NDA if you prefer. We apply the same ISO 27001-level security standards to all client data.

ClockworX contracts operate on a monthly engagement basis, so you’re not locked into long-term commitments. This flexible structure lets you scale support as your needs change.

Yes. ClockworX offers flexible bookkeeping services that can be dialled up or down as your business changes. If you grow and need more support, or if things slow down, we can adjust your level of service quickly. So, you can scale your bookkeeping support with no risky overhead planning.

We simply ask for XX notice so we can hand over clean, reconciled records. There are no penalties or hidden exit fees.

Yes, at ClockworX we guarantee that once we have worked through our proven process together, our dedicated team will add value to your business. If you don’t see that value, we will put it right and give you a month of our services absolutely free. That’s how confident we are in making a difference!

ClockworX understands that bookkeeping needs are not static and do shift; during busy seasons, growth periods, or when business or staff changes occur. That’s why we’re built for flexibility. With capacity on call, we can start immediately when you need more support, and scale up or down when things change. You’ll never scramble to hire extra staff. Your ClockworX bookkeeping team scales with your business, giving you a uniquely flexible backoffice operating model.

We handle the full suite of bookkeeping services including accounts payable and accounts receivable, payroll, GST returns, debtor management, cashflow management, banking reconciliations, and monthly accounts and reporting. We focus on accurate, compliant, and scalable bookkeeping.

Yes. While most clients choose ongoing support, ClockworX can assist with one-off projects such as backlog catch-ups, system transitions, Xero health checks or process reviews. This flexibility can help businesses when they need expert support without long-term commitment.

ClockworX can usually begin onboarding right away. Often clients come to us when their needs change suddenly, whether that’s internal staff changes or external support falling through. We operate with a Capacity on Call ethos, allowing us to deliver prompt quotes, fast onboarding, and quick on the tools bookkeeping support. The sooner we can plan your transition, the smoother we can make the onboarding process. In most cases, onboarding is underway within the same week the service agreement is finalised and agreed.

The ClockworX onboarding process starts with a discovery call to understand your current setup. We review your systems, align your data where needed, and assign a dedicated bookkeeper to handle your day-to-day. Our goal is to make onboarding smooth, structured, and transparent from the start.

We take time to learn about your unique business processes and systems, reviewing existing workflows and identifying opportunities for improvement. ClockworX then creates a tailored Bookkeeping Guide, outlining an efficient, paperless process using best-practice bookkeeping and modern technology. This ensures you and your team have clarity on every step.

The ClockworX onboarding timeframe is typically two to four weeks, depending on your business size, service scope, and current systems. Smaller businesses can often onboard faster, while larger or multi-system clients may take slightly longer. We confirm an exact timeline during your discovery call, so you know what to expect.

Every ClockworX client is assigned a New Zealand-based Client Manager supported by a dedicated bookkeeping team sized to your needs. You’ll also have a continuity bookkeeper, who is familiar with your business, ensuring seamless coverage and consistent service. This structure guarantees reliable support without interruption or downtime.

At ClockworX, data protection is our top priority. Our Data Security & Information Protection Policy, aligned with ISO 27001 certification and upholds the highest international standards for information security. We use secure cloud platforms, strict access controls, and signed confidentiality agreements. Independent experts audit, test, and monitor our systems company-wide to ensure your financial data remains safe and confidential.

Yes. ClockworX are members of CAANZ and are subject to their practice review, we are ISO 9001 Certified For Quality Management Systems and proudly ISO 27001 certified, the Gold Standard Of Data Security & Information Protection. This combination provides strong governance and compliance assurance for every ClockworX client.

Yes. ClockworX provides a signed Non-Disclosure Agreement (NDA) before onboarding, or we can sign your firm’s own NDA. All team members are bound by strict confidentiality protocols to protect your financial information.

Your data is securely hosted on NZ-compliant cloud platforms such as Xero. Combined with our ISO 27001-certified data protection framework, this ensures your information is safeguarded under the highest international and local privacy standards.

ClockworX is a Xero specialist that combines trusted, best-practice bookkeeping software and AI tools to enhance data integrity, efficiency, and accuracy. We integrate with the platforms your business already uses, creating seamless, technology-driven workflows that support consistent results.

Not usually. ClockworX integrates with your existing systems wherever possible. If we identify a clear need or benefit for additional software, we’ll flag it during the initial scoping phase or as soon as the opportunity arises. You only invest in tools that genuinely add value to your business.

Yes. ClockworX reviews your current systems and apps, learning how your processes work. We then plan a streamlined, paperless bookkeeping workflow using best practice technology and systems. All integrations and responsibilities are clearly documented in your tailored Bookkeeping Guide.

Yes. ClockworX leverages AI-powered software to support our bookkeeping team, improving data accuracy, processing speed, and consistency. This combination of human expertise and automation delivers cleaner, faster, and more reliable financial records.

Your dedicated bookkeeper is your main point of contact for day-to-day bookkeeping, reconciliations, and queries. They handle your regular communications, updates, and reporting. Overseeing your relationship is your NZ-based Client Manager, who’s responsible for service quality, ongoing performance, and ensuring your experience with ClockworX stays smooth and consistent. They’re also your escalation contact for any service changes, feedback, or higher-level queries. This structure ensures you have the right support at every level, a bookkeeper who knows your business intimately and a local Client Manager who ensures everything runs to plan.

Communication is simple and consistent. Your bookkeeper manages day-to-day contact via email and shared cloud systems, while your NZ-based Client Manager is available by phone or email for reviews, escalations, or service updates. You’ll also receive regular check-ins, monthly performance reports, and scheduled reviews to keep your accounts on track and your service aligned with your business needs.

If something needs attention quickly, your NZ-based Client Manager is your escalation point. They coordinate directly with our Manila Operations Manager to reallocate resources or adjust priorities. Because our management is distributed between New Zealand and Manila, you benefit from real-time responsiveness and a structured support framework that ensures smooth continuity of service.

ClockworX adapts to your preferred communication style. You’ll receive regular check-ins, clear monthly reports, and prompt responses. Your bookkeeping team will be available by email and your NZ-based Client Management Team via phone and email. Our goal is to make communication simple, transparent, and aligned with how you run your business.

Not unless you want us to. ClockworX is designed to complement, your internal team. ClockworX is designed to complement, not compete with, your in-house team. We can fully manage your bookkeeping or provide specific services like payroll or overflow support when you need extra capacity. With ClockworX you get reliable bookkeeping capacity without the overheads, recruitment challenges, or downtime that come with hiring internally.

Yes. We can work quietly in the background or integrate visibly with your team, whichever best fits your business. Many clients prefer us to use a dedicated internal email address such as accounts@yourcompany.co.nz for a seamless experience. Whether we’re front-facing or fully behind the scenes, you’ll always have clear visibility and oversight through your appointed service team.

ClockworX maintains strict oversight across both our New Zealand and Manila offices. Our entire business operates under ISO 9001 Quality Management and ISO 27001 Data Security standards, with strong operational and HR management in place to ensure consistency, training, and performance. This dual-structure approach combines local accountability with global efficiency, ensuring reliable, accurate bookkeeping every time.

ClockworX clients enjoy strong, long-term partnerships. You’ll have a direct relationship with your bookkeeper for daily contact and an ongoing relationship with your NZ-based Client Manager for reviews, process improvements, and future planning. Our goal is to provide proactive communication, continual optimisation, and genuine partnership — helping your bookkeeping evolve as your business grows.

The terms outsourcing and offshoring are often used interchangeably, but they’re actually very different. Outsourcing means engaging ClockworX as your bookkeeping service provider. We take full responsibility for managing your bookkeeping tasks, processes, and quality control, allowing you to focus on running your business. Offshoring means hiring an overseas contractor or employee directly, often through a third-party BPO, where you handle the training, supervision, and quality checks yourself.

ClockworX combines both approaches. We directly employ our offshore bookkeepers and manage them through our New Zealand based team. That means you get cost savings, scalability, and flexibility, without any concerns around quality, security, management or accountability.

The ClockworX hybrid model blends the advantages of outsourcing and offshoring in one structure. You receive:

• NZ-based client management and communication
• Locally accountable service delivery and ISO-certified quality control
• Cost efficiency from directly employed offshore team members
• CA ANZ-aligned standards and processes

Unlike traditional offshore arrangements, you don’t deal with unknown contractors or third-party providers. Everything remains under the ClockworX umbrella, one trusted partner, one accountable team, one seamless experience.

Because ClockworX owns and manages every part of the process. Our Manila-based bookkeepers and payroll specialists are employed and trained by ClockworX and operate under strict ISO 9001 Quality Management and ISO 27001 Data Security standards.

Your NZ-based Client Manager remains involve in your business providing local oversight, communication, and accountability while ensuring work quality and service delivery stay on track. As members of CA ANZ, we’re also subject to professional practice review — an extra layer of assurance that your bookkeeping meets recognised New Zealand accounting standards.

Yes. Every ClockworX client is assigned a dedicated bookkeeper as their main day-to-day contact, supported by an NZ-based Client Manager who oversees the relationship and ensures quality, consistency, and accountability. Your bookkeeper manages daily contact via email and shared cloud systems, while your NZ-based Client Manager is available by phone or email for reviews, service updates, or escalations.

With ClockworX, you get:

• Lower overheads without losing quality or control
• Scalable support that grows and flexes with your business
• NZ accountability and CA ANZ-aligned best practice
• ISO-certified quality and security systems for peace of mind
• Fast, efficient turnaround times with local communication

It’s smarter bookkeeping, designed for New Zealand SMEs, professional, efficient, and globally supported but locally managed.

ClockworX measures success through accuracy, timeliness, and client satisfaction. We track data integrity, debtor collection speed, and reporting performance, ensuring your accounts are always reliable and up to date.

Yes. ClockworX commits to clear KPIs for accuracy, timeliness, and responsiveness. Our ISO-certified quality systems ensure consistent month-end reporting and continual improvement.

ClockworX delivers detailed monthly reports by default, with options for weekly or quarterly updates to match your business rhythm. Reports include performance summaries, debtor trends, and key financial insights.

If something isn’t right, ClockworX acts fast. Issues are escalated internally to our NZ-based Client Management Team, who manage resolution from start to finish. We keep you informed at every step, ensure the root cause is fixed, and follow up to confirm satisfaction. Local expertise means responsive, professional support that understands your business environment.

ClockworX supports a wide range of NZ SMEs including professional services, trades, retail, e-commerce, health, construction & property, agriculture, manufacturing, franchising, Maori Iwi and not for profit. Our systems and processes are designed for New Zealand businesses, with a broad understanding of industry-specific software. We integrate seamlessly with the tools you already use, ensuring efficient, compliant, and tailored bookkeeping for your sector.

ClockworX has supported hundreds of New Zealand SMEs across a really wide breadth of industries. Our systems are purpose-built for NZ business compliance and informed by our ISO 9001 Quality Management and ISO 27001 Information Security certifications. All of our bookkeepers are trained in New Zealand bookkeeping standards, and our payroll specialists are experts in NZ payroll law, PAYE, KiwiSaver, leave entitlements, and IRD requirements. As proud CA ANZ members, we adhere to their professional standards and undergo regular practice reviews, ensuring our work meets the highest industry benchmarks for accuracy, confidentiality, and compliance. This local expertise, combined with internationally recognised quality and security standards, ensures your accounts are managed with precision, reliability, and complete peace of mind.

Yes, ClockworX supports businesses of all sizes, from single-director startups to established multi-entity SMEs. Because our team and systems are scalable, we adapt to your changing needs without the cost or complexity of hiring in-house staff.

Answer to come – Needs to align with USPs. Once agreed.

Yes, our website features case studies, testimonials, and success stories from NZ business owners and accounting firms who trust ClockworX as their bookkeeping partner.