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FAQ’s

Your ‘go to’ for accounting solutions

If you currently use an accountant for your year end accounts, that’s fine, they will still be responsible for filing your tax returns – we are not a tax agent. Your accountant will love us – as they will be confident that your data is coded consistently, and the numbers are accurate. Our solution also complements accountants who are engaged in regular advisory meetings with their clients.

No worries – if you are not currently using Xero, then we are happy to help with the system conversion from your existing system.

Our processes have been built with the future of processing in mind. We recognise that the flow of financial data within a business is generic, and as such, can build these into client’s internal processes across most industries. We use Xero as our accounting platform – so can work with any of its ecosystem apps used by our clients.

Through business process management, we have developed our own best practice processes. This enables us to offer a quality system which is seamless and efficient. Our systems and processes have been developed and tested over time. We are constantly reviewing new functionality delivered by our software providers, with whom we work closely. We use this information to build new technology initiatives into our processes where appropriate.

Our processing team is based in Manila. Our staff are employed by us, and they work solely for clockworX. We can therefore regulate and have certainty over quality control and resource capacity.

Yes, you do. Our clients are supported by a New Zealand based Client Relationship Manager. They are responsible for the delivery of month end accounts and overseeing client engagement. They are on hand to assist with any queries you have.

No. There is a 30 day cancellation notice period, after which you are free to leave us (although we look after our clients so well we’re sure you’ll want to stay!).

We take data protection seriously. We have robust data security practices including a two step authorisation and employee login restrictions. Both our security processes and the software we use to deliver them are reviewed annually. Our office is paperless, so all source documents are either held within Xero software, or on our secure electronic storage software.

Are you ready to have clockworX support your business?

Get in touch with us today to set up a FREE consult – we look forward to helping take your business to the next level.
Or chat with one of our team right now using the chat window.