Position Overview

  1. Interpret, build upon, and comply with company quality assurance standards.
  2. The role assesses quality issues, conduct root cause analysis, maintain complaint and nonconformance processing through records and tracking systems.
  3. Document quality assurance activities with internal reporting and audits
  4. Develop improved standards for production and design, and create testing protocols for implementation across all service lines
  5. Identify training needs and take action to ensure companywide compliance.
  6. Pursue continuing education in innovative solutions, technologies, and skills.

Key Responsibilities

  1. Develop best practice for software and bookkeeping processes, write SoP procedures, implement and train.
  2. Assist operations by observing, documenting, and recommending improvements in quality levels and service delivery.
  3. Conduct internal audits on a project basis to conform SoP’s are being followed and identify risk and inefficiencies.
  4. Provide recommendations to management for efficiency improvements across the business, both internally and with clients.
  5. Recommend and implement controls to manage fraud risk across the business and with clients.
  6. Provide training and support to team members that covers systems, policies, procedures, and core processes.
  7. Monitor risk-management procedures and update management on gaps and suggested action.
  8. Conduct regular review of quality assurance metrics
  9. Complete reports detailing findings from audit activities.
  10. Evaluate the authorization, accuracy, completeness, and timeliness of transaction processing and controls for each client.
  11. Review internal and clients’ systems and procedures notes to determine if we are achieving clients’ objectives.
  12. Review and evaluate the effectiveness of security and control systems which protect the integrity, confidentiality, and availability of information and systems.
  13. Help in other operational audits and projects

Skills, Qualifications & Experience


  • Accounting qualifications
  • Minimum of 5 years’ accounting experience, preferable with SME’s
  • Minimum 4 years’ people management experience
  • Very good written and oral English communication
  • Working knowledge of Microsoft Excel, Word, and Outlook
  • Ability to perform in a paperless environment


  • BPO experience
  • Experience working with New Zealand SME’s
  • Xero certified
  • Best practice policy and procedure development experience
  • Experience with accounting software – Xero and Receipt Bank
  • Experience with working remotely for offshore clients

The ClockworX Benefits

  • HMO + 1 dependent upon hire
  • Group Life Insurance upon hire
  • Work-from-home opportunities & allowance
  • Employee engagement activities
  • Employee loyalty rewards
  • Monthly & Quarterly Staff Incentives
  • Opportunity to Travel
  • Work tools provided
  • Paid Time Off & Long Service Incentive leave

Ready to join our ClockworX team?

We strive to provide our clients with the best professionals in their respective fields. With us, you can grow as a professional and unlock your potential.